When you are supporting a loved one through a life-limiting illness, the clock on the wall often feels like it moves at a different speed.
Finding out the North Haven Hospice Visiting Hours is usually the first step for families who want to maximize their time together while respecting the peace of the inpatient unit.
At Te Whare Hūmārie in Whangārei, the philosophy centers on “flexible” care rather than rigid hospital schedules.
This approach recognizes that meaningful moments, whether it’s a quiet morning coffee or a late-night conversation, don’t always fit into a standard 9-to-5 window.
North Haven Hospice Visiting Hours
North Haven Hospice operates with a deep understanding that family and whānau are central to a patient’s well-being.
Unlike traditional clinical settings, they prioritize accessibility to ensure that no one feels rushed when saying their hellos or goodbyes.
While the facility maintains an open-door feel, there are practical considerations to keep in mind for the comfort of all residents.
Most visitors find that arriving during daylight hours is easiest for navigating the grounds, but the hospice team is well-equipped to handle arrivals at any time based on the patient’s needs.
Standard Visiting Times and Access
The inpatient unit (IPU) at North Haven is designed to be a “home away from home,” which means the “hours” are less about permission and more about coordination.
For those traveling from outside the Whangārei district, knowing when the main support staff are available can help in planning your visit.
| Day | Recommended Visiting Window | Notes |
| Monday – Sunday | Flexible (24 Hours) | Open for family and whānau at all times. |
| Public Holidays | Flexible (24 Hours) | Nursing staff available 24/7 for access. |
| Office Admin Hours | 8:00 AM – 4:30 PM | Best for general inquiries or donations. |
Overnight Stays and Family Support
Sometimes, a brief visit isn’t enough, especially when a patient’s condition is changing or if they simply feel more secure with a familiar face nearby.
North Haven Hospice offers two adjoining family rooms specifically for whānau who need to stay close.
This facility allows for overnight accommodation, which can be requested directly through the nursing team.
It’s a small detail that makes a massive difference, removing the stress of commuting back and forth during critical times.
Guidelines for a Meaningful Visit
Walking into a hospice for the first time can feel overwhelming, but the environment at Te Whare Hūmārie is intentionally peaceful.
To ensure the atmosphere remains calm for everyone, the staff encourages a few simple practices during North Haven Hospice Visiting Hours.
Sign-in procedures are a standard safety measure, helping the team keep track of who is on-site for security and fire safety.
It also allows the nurses to know which family members are present should they need to discuss care updates or offer a cup of tea.
Bringing Children and Pets
One of the most human elements of North Haven is their “all-inclusive” approach to visitors.
They recognize that children and even four-legged friends are a vital part of a person’s life and support system.
- Supervised Children: There is a small selection of toys and games available to keep younger visitors engaged.
- Pet Visits: Well-behaved pets are welcome to visit, though it is essential to clear this with the clinical team in advance to ensure it doesn’t disturb other patients.
- Shared Spaces: The Matai Room kitchen is available for families to store or prepare favorite foods, making the visit feel more like a family gathering than a clinical appointment.
Infection Control and Safety
Even with the relaxed atmosphere, the health of vulnerable patients remains the top priority.
Visitors are asked to use the provided hand sanitizer at the entrance and exit of the unit.
If you are feeling unwell, even with just a minor cold or a “scratchy” throat, it is best to postpone your visit.
Palliative care patients often have compromised immune systems, and a simple virus can be much more serious for them than for a healthy adult.
Navigating the Inpatient Unit (IPU)
The IPU, known as Te Whare Hūmārie, consists of six private rooms designed for complex symptom management and end-of-life care.
While 95% of North Haven’s care happens in the community, the IPU serves as a sanctuary for those needing more intensive support.
Understanding the layout and the “flow” of the unit can help you feel more comfortable during your time there.
Each room is tailored for privacy, but common areas are designed to foster a sense of community for the families.
Practical Tips for Visitors
If you are planning to spend several hours at the hospice, being prepared will make the experience smoother.
There is ample parking on the hospice grounds at 24A Takahe Street, including designated disabled bays.
- Food and Drink: While meals are provided for patients, visitors are welcome to use the family kitchen for tea, coffee, and light snacks.
- Communication: Feel free to bring personal items like photos or music to make the patient’s room feel more familiar.
- Privacy: If a nurse enters the room to provide clinical care, you may be asked to step out briefly to maintain the patient’s dignity.
The Role of Volunteers
During your visit, you might encounter some of the many volunteers who help keep the hospice running.
They often provide companionship, help with light chores, or simply offer a listening ear to families.
Their presence allows the clinical staff to focus on medical needs while ensuring the emotional and social needs of the family are met.
If you need anything during your visit, from a fresh towel to directions to the nearest shop, don’t hesitate to ask a volunteer or staff member.
North Haven Hospice Contact Information
When navigating the complexities of palliative care, having a direct line to support is more than just a convenience, it is a lifeline.
Whether you need to coordinate North Haven Hospice Visiting Hours for a large whānau group or simply have a quick question about symptom management, the team at Tikipunga is readily accessible.
The following details ensure you can reach the right department quickly, whether you are a family member, a healthcare professional, or a community supporter looking to donate.
Essential Contact Details
For immediate clinical support or visiting inquiries, the main reception line is the most effective way to get in touch.
The staff can redirect your call to the inpatient unit (IPU) or the community nursing team as required.
| Department | Contact Method | Details |
| Main Reception | Phone | (09) 437 3355 |
| General Email | [email protected] | |
| Clinical Inquiries | [email protected] | |
| Hospice Shop | Phone | (09) 438 1050 |
| Physical Address | Location | 24A Takahe Street, Tikipunga, Whangārei |
Location and Accessibility
Located in the quiet suburb of Tikipunga, the hospice is easily reachable from the Whangārei city center.
The facility is fully accessible, with ramps and wide doorways to accommodate wheelchairs and hospital beds, ensuring that North Haven Hospice Visiting Hours are stress-free for all visitors.
If you are sending mail or care packages, please use the postal address, PO Box 7050, Tikipunga, Whangārei 0144.
Providing these small details helps the administration team ensure that everything from medical records to floral deliveries reaches its intended destination without delay.
Conclusion
The North Haven Hospice Visiting Hours are designed to be a bridge, not a barrier, for families in Whangārei and the surrounding districts.
By offering 24/7 access for whānau and a pet-friendly, child-inclusive environment, they ensure that the focus remains on the quality of time spent together.
Whether you are there for a quick check-in or staying overnight in the family rooms, the team at Te Whare Hūmārie is dedicated to making your stay as comfortable as possible.
Remember that you are an essential part of the care team, and your presence provides a level of comfort that no medication can match.
